User Experience Design & Consulting

User Experience Design & Consulting

The difference between a good product and a great product is usability. tbd works with you to design intuitive, human-centered products your customers actually want to use.

UX design

User journey flow maps

UX audits

Reduce friction
Reduce friction
Reduce friction

Every extra click, unclear label, or confusing process is a chance for users to drop off. UX design smooths the path so users can accomplish their goals quickly and easily—without needing a tutorial or a support call.

Build products customers love
Build products customers love
Build products customers love

People don’t think in code or features—they think in goals, feelings, and habits. UX design bridges the gap between complex tech and real human needs, making your product not just usable, but enjoyable.

Save money
Save money
Save money

Fixing UX problems after launch is way more expensive than designing things right from the start. Good UX reduces the need for constant redesigns, lowers support requests, and boosts efficiency.

Details

tbd believes software shouldn’t just work—it should feel effortless to use. That’s where our UX design and consulting services come in. We help you create intuitive, enjoyable, and human-centered software that users actually want to engage with. No more confusing buttons, clunky flows, or “Wait, what do I do here?” moments.

Whether you're starting from scratch, redesigning an existing product, or just need a fresh pair of eyes on your user flows, we’re here to help you craft experiences that make sense—both functionally and emotionally.

What We Do

  1. UX Design

    We work with you to understand the requirements of your software based on the needs of your potential customers. Then we turn that information into user journey flow maps that can be handed off to a UI designer to wireframe. We don't do UI design in-house, but we work with excellent partner agencies.

  2. UX Strategy & Audits

    Not sure where the friction points are? We’ll find them. Through hands-on audits, testing, and user interviews, we uncover what’s working, what’s not, and what’s making users quietly rage-click. You’ll walk away with clear, actionable recommendations—not just a 47-page PDF.

Why UX Matters (and Why We Care So Much)

A well-designed experience isn’t just a “nice-to-have”—it’s a competitive edge. It reduces support tickets, boosts conversions, keeps users around longer, and makes your brand feel trustworthy and professional. In short: UX pays off.

We combine empathy, design thinking, and a dash of common sense to make sure your users feel like the software was built just for them—because, well, it was.

Let’s design development-ready workflows your users (and your bottom line) will love.